Maricopa County Department of Transportation (MCDOT) recently allocated funds to increase its Job Order Contract values and the maximum value of the work assignments under each contract. Due to the increase in funding, MCDOT re-procured several existing JOCs to ensure each selected contractor could meet the expanded scope and bonding capacity requirements. Amid the re-procurement, MCDOT leveraged the opportunity to shift the focus of their JOC delivery methods to include partnership as part of their “Team Approach.” This emphasis on partnership and collaboration follows the development of MCDOT’s Partnering Policy as a localized evolution of the Arizona Department of Transportation’s partnering policies and guides.
The primary challenge for this project was the management of four separate JOC submittal deadlines that occurred within days of each other. When under these tight timelines, we often see teams utilize industry “boilerplate” information to develop a one-size-fits-all proposal document. While such plug-and-play content may minimize a team’s overall effort, readers and reviewers quickly identify it as boilerplate text and lose engagement (and trust). Avoiding this tactic, Mission Critical opted for a “deep dive” into experience, methods, and lesson-learned practices unique to Cactus. Mission Critical facilitated intensive focus groups with the Cactus team to collectively outline the specific challenges and coordination requirements for each set of JOC scopes.
Our writing group developed first-person perspective narratives based on individual interviews, illustrating the company’s expertise in delivering cost-effective and quality JOC work overall. Mission Critical then detailed the Cactus JOC Division’s field capacity, expertise, and experience in partnering with agencies and public stakeholders to minimize impacts.
Equally important are the strengths of individual team members. Mission Critical interviewed each proposed team member to create custom, competency-focused resumes. These highlighted collaborations, internal team coordination, MCDOT work, and project experience specific to the JOC scope.
Mission Critical used Google Earth to conduct virtual site walks of relevant JOC work completed by Cactus. This micro-level approach helped us identify outstanding examples of field-engineering solutions, specific challenges, and successful practices. Our team then analyzed each JOC work assignment, project, or experience narrative to identify and articulate the complexities Cactus managed and their success in overcoming obstacles to completion. Mission Critical’s design team developed detailed graphics to maximize page space and streamline text-heavy sections. Our efforts made each proposal simpler, more streamlined and readable, and – most importantly – scorable for the MCDOT selection committee.
Mission Critical relied on the detailed discovery, strong technical narrative development, and the creation of innovative approaches to represent capacity and experience without using boilerplate text that would disinterest reviewers. Using this approach, Mission Critical uniquely positioned Cactus as a delivery leader in each of these four JOC Statements of Qualification submitted within days of each other. Mission Critical’s work on these JOC submittals was part of a larger effort to update and optimize Cactus’ approach to Alternative Delivery pursuits overall. This was one of six projects that Mission Critical has pursued with Cactus in 2020-2021.